Rental Policies

Poly Escapes

Please read carefully before renting

Inspect all equipment before leaving Poly Escapes

Customer accepts full responsibility for equipment condition after it leaves Poly Escapes

 

Equipment Rental Reservations

  • Reservations are first-come first-served, no advanced reservations
  • Reservation and payment must be in-person at Poly Escapes during scheduled open hours, no on-line reservations available
  • Full payment required at time of reservation
  • You must take possession of the equipment at time of reservation and payment
  • We accept cash, checks, credit cards – Visa, Master Card, American Express, Discover
  • We do not accept Campus Express cards

 

Rental Fees

  • Rental fees are based on number of days; 1-3 days, 4-5 days, 6-7 days, additional $5 per item/per day for 8-15 days
  • The first day of your reservation begins when you take possession of the equipment and the last day of your reservation is the day you must return the equipment
  • Rental fees are categorized into Cal Poly student and Non-Student rates

 

Damaged or Lost Equipment

  • CUSTOMER is responsible for any loss, theft, or damage to equipment
  • CUSTOMER accepts responsibility for the condition of the equipment after it leaves Poly Escapes
  • Damage fees vary and replacement costs will be equal to the retail value
  • Equipment rented in pairs (climbing shoes, trekking poles, etc.) is equal to the value of the pair
  • Replacement items purchased by you are not accepted by Poly Escapes

 

Refunds

  • No refunds after you take possession of the equipment and leave Poly Escapes
  • Refunds ONLY if you change your mind before you leave Poly Escapes with the equipment and a “Refund Request Form” must be completed

 

Returning Equipment and Late Fees

  • ALL equipment MUST BE RETURNED CLEAN or a $50 Cleaning Fee will be charged
  • Equipment must be returned during scheduled open hours on the day it is due
  • Failure to return equipment by the due date will result in a late fee
  • Late fee is based on the number of days late multiplied by the 1-2 day rental fee Example: 4 days late x $10 1-2 day rental fee = $40 late fee

Failure to return equipment, pay late fees, and/or pay damage fees will result in a hold being placed on your academic records and your access to the Recreation Center will be suspended until the problem is resolved.